Terms & Conditions
The website https://captainmarkocruises.com is owned and operated by M&C POSEIDON MARITIME LTD (“us”, “we”, or “our”, or “Company”), a limited liability company registered in the Republic of Cyprus with registration number ΗΕ378318 and registered address at Griva Digeni 59, Avgorou 5510, Cyprus.
The Company operates and/or manages and/or carries out coastal passenger ship excursions, as per the relevant information provided on the Website.
The Website allows for any user viewing and/or information regarding any and all products and/or services of the Company. The Website furthermore allows for user booking of any excursion and/or other activity provided for on the Website (hereinafter “the Service”).
Users of the website are requested to read this page carefully. These Terms and Conditions constitute the entire agreement between the Company and the user/visitor (natural or legal person) concerning the website and/or any service provided thereof.
In case the user/visitor does not agree with any of the below provisions, the user/visitor should not use it and is encouraged to contact us, informing us about his/her issues, so they can be evaluated and if possible, resolved.
The stay of the user on the pages of this website and the use of information provided by these pages, implies unequivocal acceptance of the present Terms and Conditions.
NOW THEREFORE, in consideration of the terms and/or covenants and/or agreements herein contains, the USER of the website and/or of any service agrees and/or acknowledges the following:
a. Any and all vessels used by the Company during the provisions of any Service to the User are insured under a marine insurance policy against loss, damage and third-party indemnity.
b. The user is expected to take reasonable care and the user’s liability in the event of loss or damage to any vessel operated by the Company is limited to the security deposit unless such damage was caused by the User’s negligence or wilful damage.
c. The Company does not carry insurance for personal injury, illness, loss or damage to personal belongings or for cancellation for any reason. Users must arrange their own insurance for these risks and ensure that their existing policies on which they wish to rely will cover this activity.
ACT OF GOD
d.In the event that directly and exclusively results from the occurrence of natural causes that could not have been prevented by the exercise of foresight or caution; an inevitable accident, i.e., tornadoes, earthquakes, death, extraordinarily high tides, violent winds, ash cloud and floods our company carry no responsibility at all.
e.If you have a problem during your cruise and/or during the use of any service, please inform the vessel skipper immediately so that he can endeavour to put things right. If the problem cannot be resolved, you must contact our office immediately by telephone or by email so that we are given an opportunity to help. If you fail to take any of these steps this will hinder our ability to put the problem right and/or investigate it fully and any right you could potentially have to receive compensation will be reduced or completely extinguished.
f.The skipper on board any vessel operated by the Company during any cruise has the absolute authority and his instructions should be adhered to at all times. The skipper will comply with all reasonable requests of the passenger but the skipper will be the sole judge of all matters concerning seamanship and the safety of the vessel and of the passengers.
g.If the user and/or any passenger fails to comply with the reasonable instructions of the skipper concerning seamanship and the safety of the vessel and/or of the safety of any passenger, the skipper may return the vessel to the nearest port whereupon the cruise will be terminated and the passenger will not be entitled to repayment of any part of the cruise fee or any other remedy.
h.Copying all or part of the Website is prohibited. Use of the website should be made with lawfulness, good faith and under the agreed usage between the company and the user, which specializes in these Terms and Conditions.
2.CANCELLATION & REFUND POLICY
a.Captain Marko Cruises will in its sole and absolute discretion, allow for the refund of the fee paid in exchange for our services if any cancellation is requested within 7 days from the date of the payment.
b.If a customer requests a refund and the refund is approved by Captain Marko Cruises, money for the requested transaction is refunded back to the customer, in part or whole.
c.If a customer requests a refund and the refund is approved by Captain Marko Cruises, the fees pertaining to the services directly provided by Captain Marko Cruises will be refunded. No refund is available for fees pertaining to services provided by third parties through Captain Marko Cruises.
d.In order to comply with credit card industry rules, JCC rules, PayPal terms of service, applicable law, regulations, and requests from verified judiciary or law enforcement agents; or for any other reason Captain Marko Cruises deems appropriate.
e.Any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Refund and Cancellation Policy.
f.If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to Captain Marko Cruises, all of which can be claimed back from the majority of holiday insurance providers.
g.In the event that you are a ‘no-show’ on the morning of your trip, for whatever reason, the full amount of your trip is due.
h.If you have booked a group of guests and one or more does not show on the morning of the trip the full amount is due.
i.Cancellations within 5 and/or less days of the scheduled date upon which the trip for which the user engaged the Company is to take place, or a “no show” (including missed departure when using own transport) will result in 100% of the total cost being charged.
j.In the case of sickness, we will make every effort to move you to an alternative date however the cancellation policy still stands. As we limit the number of guests on each trip we do get fully booked and a reschedule may not be possible.
k.If Captain Marko Cruises cancels a cruise taking into consideration customer safety and that of the vessel as well as predicted weather forecasts and cannot reschedule it during your time in Ayia Napa we will refund it in full immediately.
l.This Refund and Cancellation section is an integral part of the present Terms and Conditions.
m.As a condition of utilizing the Company’s services, the User expressly acknowledges that the User has read and understood this Refund and Cancellation section and that the User agrees to be bound by.
3.APPLICABLE LAW AND JURISDICTION
a.Use of this Website is governed by the laws of the Republic of Cyprus.