REFUND & CANCELLATION POLICY
|close May 2019|
Captain Marko Cruises relies on this Refund and Cancellation Policy to ensure customer satisfaction. When a customer contacts us by phone or email, our initial response is to assist getting technical support or customer service. However, in some cases our solution may be unsatisfactory to the customer for reasons completely beyond our control, in which case a refund or a cancellation may be processed.
Captain Marko Cruises REFUND POLICY
Our refund policy is as follows:
Captain Marko Cruises will in its sole and absolute discretion, allow for the refund of the fee paid in exchange for our services within 15 days from the date of the first payment.
If a customer requests a refund and the refund is approved by Captain Marko Cruises, money for the requested transaction is refunded back to the customer, in part or whole. If the refund is for a recurring billing service, then the refund policy allows for the most recent payment to be refunded. Multiple payment refunds can be provided as long as they are within Captain Marko Cruise’s Refund Policy. A refund on a recurring billing service will also result in cancellation. Refunds will only be credited back to the account used to make the original purchase. If the original account has been closed, the service is not eligible for refund.
If a customer requests a refund and the refund is approved by Captain Marko Cruises, the fees pertaining to the services directly provided by Captain Marko Cruises will be refunded. No refund is available for fees pertaining to services provided by third parties through Captain Marko Cruises.
REASONS WHY A REFUND MAY BE ISSUED
Captain Marko Cruises has every incentive to keep customers happy by providing a quality service. To promote customer satisfaction, Captain Marko Cruises reserves the right to reverse a sale, including but not limited to the following:
If the customer provides a valid reason for requesting a refund within 15 days of purchase;
If the customer provides a valid report that the charge was fraudulent or unauthorized;
In order to comply with credit card industry rules, JCC rules, PayPal terms of service, applicable law and regulations, and requests from verified judiciary or law enforcement agents; or
For any other reason Captain Marko Cruises deems appropriate.
Captain Marko Cruise’s CANCELLATION POLICY
A customer may cancel a service with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments.
ABUSE OF THE REFUND POLICY
Customers requesting serial or repeated refunds may be blocked from making further purchases.. Customers that violate Captain Marko Cruise’s terms of service may have their right of refund revoked.
NOTE TO Captain Marko Cruises CLIENTS
This Refund and Cancellation Policy is part of, and incorporated within, the Captain Marko Cruises Terms of Service. As a condition of registering with Captain Marko Cruises and using the Captain Marko Cruises Services, you expressly acknowledge that you have read and understand this Refund and Cancellation Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Refund and Cancellation Policy or any part of it, your sole remedy is to cease all use of the Services and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Refund and Cancellation Policy.