CANCELLATION & REFUND POLICY
a. Captain Marko Cruises will in its sole and absolute discretion, allow for the refund of the fee paid in exchange for our services if any cancellation is requested within 7 days from the date of the payment.
b. If a customer requests a refund and the refund is approved by Captain Marko Cruises, money for the requested transaction is refunded back to the customer, in part or whole.
c. If a customer requests a refund and the refund is approved by Captain Marko Cruises, the fees pertaining to the services directly provided by Captain Marko Cruises will be refunded. No refund is available for fees pertaining to services provided by third parties through Captain Marko Cruises.
d. In order to comply with credit card industry rules, JCC rules, PayPal terms of service, applicable law, regulations, and requests from verified judiciary or law enforcement agents; or for any other reason Captain Marko Cruises deems appropriate.
e. Any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Refund and Cancellation Policy.
f. If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to Captain Marko Cruises, all of which can be claimed back from the majority of holiday insurance providers.
g. In the event that you are a ‘no-show’ on the morning of your trip, for whatever reason, the full amount of your trip is due.
h. If you have booked a group of guests and one or more does not show on the morning of the trip the full amount is due.
i. Cancellations within 5 and/or less days of the scheduled date upon which the trip for which the user engaged the Company is to take place, or a “no show” (including missed departure when using own transport) will result in 100% of the total cost being charged.
j. In the case of sickness, we will make every effort to move you to an alternative date however the cancellation policy still stands. As we limit the number of guests on each trip we do get fully booked and a reschedule may not be possible.
k. If Captain Marko Cruises cancels a cruise taking into consideration customer safety and that of the vessel as well as predicted weather forecasts and cannot reschedule it during your time in Ayia Napa we will refund it in full immediately.
l. This Refund and Cancellation section is an integral part of the present Terms and Conditions.
m. As a condition of utilizing the Company’s services, the User expressly acknowledges that the User has read and understood this Refund and Cancellation section and that the User agrees to be bound by.
Use of this Website is governed by the laws of the Republic of Cyprus.